Interactive Voice & Web Response Services (IVRS/IWRS)
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In 1989 Covance was the first provider to apply IVRS technology to the clinical trial process. As a pioneer in the application of IVRS techniques to clinical trials, Covance has a wealth of experience and resources.
Extensive Operational Experience
- Over 600 systems developed to date
- > 45 languages, > 59 countries
- > 243,000 subjects enrolled, > 52,000 system users
- Average call volume — 46,368/mo. (peak 59,649/mo.)
System Integrity
- Independent Validation and Quality Assurance
- Fully redundant system redundancy and established disaster recovery plans
World-wide Operational Systems
- Available 24 hours per day/7 days per week
- 37 multi-languages/dialects utilized in 59 countries
- Trained help desk services 24/7 with multi-lingual capability
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